Refund policy

Returns

• Return Window: Items must be returned within 7 days of the delivery date.
• Item Condition: Items must be unused, undamaged, and in their original packaging, including the original shoe box.
• Return Shipping: The customer is responsible for the return shipping costs.
• Exchange:
  • Wrong Size or Item: Free exchange for items delivered in the wrong size or style.
  • Damaged Item: Free exchange for items damaged upon delivery.
  • Customer-Initiated Exchange: Customer is responsible for both return and reshipping costs.

Refunds

• Refund Eligibility: Refunds are only applicable for damaged or defective items.
• Refund Method: Refunds will be issued in the form of online store coupons.
• No Cash Refunds: Cash refunds are not available.

Color and Texture Variations

Due to variations in monitor settings and lighting conditions, the actual color and texture of the product may slightly differ from what is displayed on the screen. This is not considered a defect and is not eligible for returns or exchanges.

Initiating a Return or Exchange

To initiate a return or exchange, please contact our customer support at +92 300 1225180 with your order number. Our customer support team will guide you through the process and provide further instructions.